211 Santa Cruz County

2018 211 Annual Report

Every day, the 2-1-1 toll-free helpline connects thousands of Santa Cruz County residents to housing, food, child care, and other information and referral services. This is a free and confidential referral service that connects people to health and human services in Santa Cruz County 24 hours a day, 7 days a week.

Dial 2-1-1 or Text your zipcode to 898-211 
211 Online Directory - Click here 

211 is a FREE, easy-to-use source of information and referrals that connects you to the services you need. 211 Multilingual Call Specialists are here for you 24 hours a day, 7 days a week to help you with free and confidential referrals you are looking for throughout Santa Cruz County.

Our Mission:

Our mission is to connect Santa Cruz County’s most vulnerable with the health and human service resources they need.

Our Values:

  • Respect and compassion for all people

  • Excellent customer service

  • The community benefit is at the forefront of all we do

  • Entrepreneurial, collaborative and innovative spirit

  • Efficient and sustainable services

  • Integrity in all we pursue and provide 

Our Impact:

Connecting you to resources via our phone helpline, website, and community partners.  The 211 Helpline tracks the total calls as well as the needs specific to Santa Cruz County.  


Quarterly reports:

October-December 2018

January-March 2019



For more information please visit:



Santa Cruz County Website CLICK HERE

Community Action Board CLICK HERE