SANTA CRUZ COUNTY ATMOSPHERIC RIVER EMERGENCY INFO

United Way of Santa Cruz County and 211 are committed to connecting Santa Cruz County residents to support and resources for the upcoming storm. If you need support accessing services, you can call 211 to speak to someone who can help or visit our 211 website. All 211 calls are free, confidential, and continues to connect people with services and resources in Santa Cruz County.

Volunteer to Support Storm Relief Efforts

Shelter Services & Locations: 

  • Watsonville:
    • Santa Cruz County Fairgrounds 2601 East Lake Avenue
  • Aptos:
    • Cabrillo College 6500 Soquel Drive
  • Capitola
    • Jade St. Community Center, 4400 Jade St., Capitola
  • Scotts Valley: 
    • Scotts Valley Community Center 360 Kings Village Road
  • For general questions regarding storm-related resources please call 831-454-2285 or visit: https://www.co.santa-cruz.ca.us/OR3/ShelterInformation.aspx

Evacuation Information: 

Transportation support:

  • For free Lyft Rides: Call 831-316-4310
  • Lift Line (Special Needs Only - Paratransit Wheelchair or Non-Ambulatory): 831-688-9663

Santa Cruz County Resources 

Preparing for an emergency is vital, and the recovery process can be long and difficult. The County is providing these resources to individuals and businesses impacted by winter storms and flooding. Local disaster response is led by the Office of Response, Recovery and Resilience (OR3), which was formed by the Board of Supervisors in the wake of the CZU Fire. For preparedness and recovery information see below or visit OR3 online.

Stay weather aware during storms. Watch local news or follow authoritative sources on social media, including the National Weather Service, Caltrans District 5, CHP Santa Cruz or other police and fire agencies.

Debris flow can also be a risk for those living near the CZU burn scar. The risk of debris flows is lower than in the past years and debris flow warning thresholds have been retired, but there is still an elevated risk compared to pre-fire conditions. People living in low-lying areas along streams flowing from the burn area should maintain situational awareness and consider evacuating if the National Weather Service issues a flash flood watch for the CZU burn area or nearby areas.

Preparedness

1. Sign up for CodeRED at scr911.org, and download the CodeRED app for your phone. You can also text SCR911 to 99411 to enroll into CODRED 

2. Prepare for the next storm now! Click here for a downloadable storm preparedness checklist.

3. The County maintains a local road closure site: https://sccroadclosure.org. This site includes real-time information on roads in the unincorporated areas (San Lorenzo Valley, North Coast, Aptos, Corralitos, La Selva Beach, etc.) It does not include information on state highways such as Highways 9, 1 or 152, nor does it include roads within local cities. Check Cruz511.org for information on local highways.

4. To check on PG&E power outages, visit www.pge.com/outages.

5. Call 831-477-3999 to report county road issues in the unincorporated areas. You can also visit https://dpw.santacruzcounty.us/ReportProblem.aspx

6. For a list of locations in unincorporated areas where residents can pick up sand and/or sandbagsClick Here.

  • Sandbag Locations: 
    • North County
      • Big Creek Fire Station: 240 Swanton Road
      • Boulder Creek Fire: 13230 Highway 9
      • Fall Creek Station: 7276 Empire Grade
      • Felton Fire Station: 131 Kirby Street
      • Ben Lomond Fire: 9430 Highway 9
      • Valley Churches United: 9400 Highway 9
      • Zayante Fire Station: 7700 Zayante Road
      • Scotts Valley Fire Station: 7 Erba Lane
    • Mid-County
      • Branciforte Fire: 2711 Branciforte Drive
      • Central Fire: 930 17th Avenue
    • South County
      • Cal Fire Corralitos: 120 Eureka Canyon Road
      • Pajaro Valley Fire: 562 Casserly Road
      • Watsonville Fire Station 1: 115 2nd Street
      • Ramsay Park:  1301 Main Street

7. For real-time rain totals and local stream gages, please visit https://santacruz.onerain.com.

8. If you need tips for surviving disasters, the County maintains a library of tips in English and Spanish. Visit us here for more information.

Recovery

1. The County, state or federal officials may declare a disaster after major storms, which may open up additional community recovery resources. Click here for a handbook on recovery resources, available in English and Spanish.

2. The California Office of Emergency Services maintains resources for individuals recovering from a disaster, including information about nonprofit support agencies, insurance, employment assistance and more. Click here to learn more.

3. The U.S. Small Business Administration maintains a list of resources for businesses impacted by disasters.

4. The Red Cross is a vital community partner after any disaster. The Red Cross maintains a list of post-disaster services.

5. The California Department of Social Services maintains a joint federal-state Individuals and Households Program for those living through a disaster. Click here to learn more.

6. Insurance claims are important to recovery for individuals and business owners. United Policyholders supports those impacted by disasters who need assistance dealing with insurance companies.

7. If you are at an impasse with your insurance company, you can file a claim with the California Department of Insurance. Click here for details.

8. Disaster-related benefits may also be available to you. Visit the county’s Human Services Department to explore what aid may be available to you.

Information Provided by the County of Santa Cruz: santacruzcounty.us/OR3/Disasterresources.aspx 

 

 PG&E Customer Storm Preparedness and Safety Tips

  • PG&E encourages customers to have a plan, prepare for power outages and above all else, stay safe.
  • Customers can get updates on outages in their neighborhood through a variety of channels.
  • Contact our outage information line at 1-800-743-5002
  • Access our Electric Outage Map online at pge.com
  • Customers can also log-in to their account through pge.com and sign up to receive proactive outage alerts through email, text or phone.
  • Never touch downed wires: If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 911 and by calling PG&E at 1-800-743-5002.
  • Use flashlights, not candles: During a power outage, use battery-operated flashlights, and not candles, due to the risk of fire. If you must use candles, please keep them away from drapes, lampshades, animals and small children. Do not leave candles unattended.
  • Have a backup phone: If you have a telephone system that requires electricity to work, such as a cordless phone or answering machine, plan to have a standard telephone or cellular phone ready as a backup.
  • Have fresh drinking water, ice: Freeze plastic containers filled with water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to prevent foods from spoiling. Blue Ice from your picnic cooler also works well in the freezer.
  • Secure outdoor furniture: Deck furniture, lightweight yard structures and decorative lawn items should be secured as they can be blown by high winds and damage overhead power lines and property.
  • Use generators safely: Customers with standby electric generators should make sure they are properly installed by a licensed electrician in a well-ventilated area. Improperly installed generators pose a significant danger to customers, as well as crews working on power lines. If using portable generators, be sure they are in a well-ventilated area.
  • Turn off appliances: If you experience an outage, unplug or turn off all electrical appliances to avoid overloading circuits and to prevent fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.
  • Safely clean up: After the storm has passed, be sure to safely clean up. Never touch downed wires and always call 8-1-1 or visit 811express.com at least two full business days before digging to have all underground utilities safely marked.

Winter Driving

  • Streetlights: At night, the streets will be much darker than usual and will look different. Follow all posted speed limits – or drive a bit slower. Use turn signals when changing lanes and especially at corners with crosswalks.
  • Traffic Signals: If traffic signals are out or flashing red, come to a full stop at every intersection, and proceed as you would at a four-way stop.
  • Keep emergency gear in your car when you’re traveling in areas with snow and ice, including:
  • Cell phone
  • Flashlights
  •  Jumper cables
  • Sand or kitty litter (for traction)
  • Ice scraper or snow brush
  • Blankets
  • Warning devices (such as flares or reflectors)

If your vehicle comes in contact with a downed power line 

  • Stay inside! The safest place is in your car. The ground around your car may be energized.
  • Honk the horn, roll down your window and yell for help.
  • Warn others to stay away. Anyone who touches the equipment or ground around the vehicle may be injured.
  • Use your mobile phone to call 911.
  • Fire department, police and PG&E workers will tell you when it is safe to get out of the vehicle.

 If there is a fire and you must exit a vehicle that has come in contact with downed power lines:

  • Remove loose items of clothing.
  • Keep your hands at your sides and jump clear of the vehicle, so you are not touching the car when your feet hit the ground.
  • Keep both feet close together and shuffle away from the vehicle without picking up your feet.

Gas Safety Tips (Carbon Monoxide Poisoning Prevention)

  • Customers who smell gas should vacate the premises immediately, call 9-1-1 and then PG&E at 1-800-743-5000.
  • If you smell gas, do not use anything that could be a source of ignition, including candles, cell phones, flashlights, light switches, matches or vehicles, until you are a safe distance away.
  • Never use cooking devices such as ovens or stoves for home heating purposes.
  • Make sure water heaters and other natural gas appliances have proper ventilation.
  • Never use products inside the home that generate dangerous levels of carbon monoxide, such as generators, outdoor grills or propane heaters.
  • Install carbon monoxide detectors to warn when concentration levels are high.

Portable Generator Safety

  • Be sure that the power needs of the device (electric load) are supported by your generator and does not exceed the manufacturer’s specifications.
  • Position your generator where its exhaust can vent safely to prevent carbon monoxide poisoning and death.
  • Only use extension cords that are properly sized for your generator to prevent overheating. The American Wire Gauge (AWG) chart can be utilized to determine which extension cord is right for you. AWG measures extension cord thickness; keep in mind that the thicker the cord, the smaller the AWG rating will be.
  • Keep cords out of high-traffic areas so they don’t present a tripping hazard.
  •  Never run cords under rugs or carpets where heat can be generated or where damage to a cord may go unnoticed.
  • More information on electric generator safety is available on PG&E’s website at www.pge.com/backuppower.

Permanent-standby Generator Safety 

  • Installation requires a licensed electric contractor or other qualified professional.
  • Ensure electricity from your generator does not flow or “backfeed” into PG&E's power lines. The most common way to prevent backfeeding is to install a “double-pole, double-throw transfer switch” along with your permanent standby generator.
  • Any additions or adjustments to your house wiring should be inspected by your city or county building department.

Once installation is complete, call PG&E at 1-800-743-5000 to let us know about your backup system.